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FAQ
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WHERE ARE DELISA ROSE LUXURY LINGERIE ITEMS MADE?Delisa Rose Signature collection is proudly made in the USA and are manufactured in Texas. However we do buy beautiful designs from around the world, including China.
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WHERE IS MY ORDER?We generally require 5-7 days for processing in-stock items, with delivery usually taking 2-5 business days within the United States. For custom orders, it will mostly take 3-6 weeks to fulfill. The more items in the order, the longer it takes. Appliqué sets also take a longer fulfillment time due to the nature of the appliqué stitching process. If you haven’t received your order within this time or would like an update on the status, please email delisarose2022@gmail.com with your order number and name.
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HOW MUCH WILL A BESPOKE SET COST?Here at Delisa Rose Luxury Lingerie we don’t charge any extra cost for a bespoke service since each of our pieces from our Signature Collection and are made to order! The pricing will depend on what materials you choose. If you need a different color lace or silk, most likely the price will remain close to what you see in my store currently. Some factors that will make a set more expensive are added trims, higher end laces, silk lining, etc. Couture/bridal quality lace 3 piece sets start around $450 and can go up to $700. Still have questions or comments? Please email delisarose2022@gmail.com
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HOW LONG WILL IT TAKE TO SHIP MY ORDER?Processing for in-stock items typically takes around 5-7 days, followed by delivery in 2-5 business days within the United States. For the unique pieces in the Delisa Rose Signature collection, each item is meticulously crafted upon order placement from our Texas workshop. Please anticipate a fulfillment period of 3-6 weeks, which may vary based on the scale of your order. Rest assured, you'll be promptly notified via email upon order placement. Furthermore, we'll send a subsequent email to keep you informed as soon as your order is dispatched.
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WHERE DOES DELISA ROSE SHIP TO?We currently ship worldwide! If you don’t see your country at checkout please contact delisarose2022@gmail.com
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WHAT SHIPPING METHOD DO YOU USE AND HOW MUCH WILL IT COST?We primarily use United States Postal Service. If you would prefer a different carrier please contact delisarose2022@gmail.com
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ARE THERE TAXES OR DUTIES ON INTERNATIONAL ORDERS?Delivery to most countries outside of the U.S. will incur customs duties. The purchaser is responsible for any fees or duties incurred upon receipt of the goods. For more details on the taxes and fees please check with your local customs.
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ETURNS/EXCHANGES : WHAT IS YOUR RETURN POLICY?Please read the full return and exchanges policy in Return policy section.
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